CITIZEN CHARTER

ukxfjd vf/kdkj Ik=

DEVELOPMENT AUTHORITIES
AND
HOUSING AND DEVELOPMENT BOARD

fodkl izkf/kdj.k] vkokl ,oa fodkl ifj"kn

 

 

AWAS BANDHU
HOUSING DEPT.,
GOVT. OF UTTAR PRADESH
APRIL, 2001

vkokl cU/kq
vkokl foHkkx]
mRrj iznsk 'kklu
vizSy] 2001

 

 

 

OUR COMMITMENTS

gekjh izfrc)rk,a

DEVELOPMENT AUTHORITIES/ HOUSING AND DEVELOPMENT BOARD, OWE FOLLOWING SERVICES TO OUR CONSUMERS, ALLOTEE/ BUYERS

fodkl izkf/kdj.k@vkokl ,oa fodkl ifj"kn vius miHkksDrk] vkoaVh@dzsrk dks fuEufyf[kr vkoklu nsrk gS%&

 

Determining/Fixation of Time-Schedule and responsibilities for time-bound disposal of various Tasks and redressal of Public Grievances.

fofHkUu dk;ksZa ds le;c) fu"iknu

rFkk yksd fkdk;rksa ds lek/kku gsrq le;&lhek ,oa mRrjnkf;Ro fu/kkZj.k

Expectations of Citizen Charter

Ukkxfjd vf/kdkj i= dh vis{kk,a

      1. Plot/house/property Allotment

1- Hkw[k.M@Hkou vkoaVu fo"k;d

2. Building Plan Approval

  • 2- Ekkufp= Lohd`fr fo"k;d

3-Land Acquisition, Development Works

And Maintenance of Public Services

3-Hkw&vtZu] fodkl dk;ksZa ,oa tu&lsokvksa ds vuqj{k.k fo"k;d

4 -Redressal of Public Greivances

4- yksd fkdk;rksa ds lek/kku gsrq O;oLFkk

5- Obligations of Consumers

5- miHkksDrk ds nkf;Ro

6- Procedure for registration of Complaints

6- fkdk;r ntZ djkus gsrq izfdz;k

 

 

1. ALLOTMENT OF PLOT / HOUSE

Hkw[k.M@Hkou vkoaVu fo"k;d

PROPERTY SECTION

lEifRr vuqHkkx

Sl.No.

Ø- la-

Purpose/Enquiries

iz;kstu@ftKklk,a

Time Schedule fuLrkj.k le;&lhek

Officer Responsible mRrjnk;h vf/kdkjh

1-

To obtain information regarding avalibility of plots / houses in various schemes

fofHkUu ;kstukvksa esa Hkw[k.Mksa@Hkouksa dh miyC/krk Kkr djuk

24 hrs.

1 fnu

Property Officer

LkEifRr vf/kdkjh

2-

To obtain information regarding new schemes of Development Authority/ Housing and Development Board

izkf/kdj.k@ifj"kn }kjk lapkfyr u;h ;kstukvksa dh tkudkjh djuk

24 hrs.

1 fnu

Property Officer

LkEifRr vf/kdkjh

3-

To submit application for registsation of plot/house allotment

Hkw[k.M@Hkou ds iathdj.k gsrq vkosnu&i= tek djuk

2 days

2 fnu

Property Officer

LkEifRr vf/kdkjh

4-

To obtain information regarding progress of plot/house allotment

Hkw[k.M@Hkou ds vkoaVu dh izxfr Kkr djuk

3 days

3 fnu

Property Officer

LkEifRr vf/kdkjh

5-

To obtain costing of plot/house

Hkw[k.M@Hkou dh dkfLVax djkuk

5 days

5 fnu

Accounts officer ys[kkf/kdkjh

6-

To obtain allotment letter

vkoaVu Ik= izkIr djuk

2 days

2 fnu

Property Officer

LkEifRr vf/kdkjh

7-

To obtain calculation memo regarding instalments of plot / house

vkoafVr Hkw[k.M@Hkou dh fd'rksa dh x.kuk ls lEcfU/kr fooj.k izkIr djuk

7 days

7 fnu

Property Officer

LkEifRr vf/kdkjh

8-

To obtain details of interest/penal interest calculation

C;kt ,oa n.M C;kt vkx.ku ds lEcU/k esa fooj.k izkIr djuk

10 days

10 fnu

Property Officer

LkEifRr vf/kdkjh

9-

To obtain Reschedule of installments

fd'rksa dk iquZfu/kkZj.k djkuk

15 days

15 fnu

Chief Accounts Offic

eq[; ys[kkf/kdkjh

10

To obtain Settlement of anamalies in the deposited amount

tek /kujkfk dh folaxfr dk lek/kku djkuk

10 days

10 fnu

Property Officer

LkEifRr vf/kdkjh

11-

To obtain Verfication of file documentation

i=koyh ds MkD;wesUVs'ku dh iqf"V djkuk

10 days

10 fnu

Property Officer

LkEifRr vf/kdkjh

12-

To obtain Reinstatement of plot/house allotment on request made within 30 days of cancellation

fujLrhdj.k ds 30 fnu ds vUnj vkosnu djus ij Hkw[k.M@Hkou vkoaVu dks iquoZgky djkuk

3 days

3 fnu

Property Officer

LkEifRr vf/kdkjh

13-

To obtain Costing for complete payment

iw.kZ Hkqxrku ds fy, x.kuk djkuk

10 days

10 fnu

Property Officer

LkEifRr vf/kdkjh

14-

Transfer or renaming of plot/building

Hkw[k.M@Hkou dk ukekUrj.k ;k izR;korZu

45 days

45 fnu

Property Officer

LkEifRr vf/kdkjh

15-

Mutation of plot/house

Hkw[k.M@Hkou dk E;wVsku djkuk

60 days

60 fnu

Property Officer

LkEifRr vf/kdkjh

16-

To obtain copy/inspection of file

Ik=koyh dk fujh{k.k@udy izkIr djuk

5 days

5 fnu

Secratary

lfpo

17-

Execution of agreement/sale deed

vuqcU/k@fodz; foys[k dk fu"iknu

15 days

15 fnu

Property Officer

LkEifRr vf/kdkjh

18-

Conversion of Lease hold land to free-hold

iV~Vs dh Hkwfe dk Ýh&gksYM djkuk

15 days

15 fnu

Property Officer

LkEifRr vf/kdkjh

19-

To obtain posession letter after registration of sale deed

fodz;&foys[k fucU/ku ds mijkUr Hkw[k.M@ Hkou dk dCtk i= izkIr djuk

5 days

5 fnu

Property Officer

LkEifRr vf/kdkjh

20-

To obtain refund of registration/any other due amount to unsecsessful applicants after the lottery

ykVjh ds mijkar vlQy vkosndksa dks iathdj.k@vU; ns; /kujkfk dh okilh

10 days

10 fnu

Property Officer

LkEifRr vf/kdkjh

21-

To know the status of progress regarding submitted application

iwoZ esa tek izkFkZuk&Ik= dh izxfr Kkr djuk

5 days

5 fnu

Property Officer

LkEifRr vf/kdkjh

22-

To obtain miscellaneouse information regarding properties

lEifRr;ksa ds lEcU/k esa fofo/k tkudkjh izkIr djuk

15 days

15 fnu

Property Officer

LkEifRr vf/kdkjh

 

Approval of Plans

ekufp= Lohd`fr fo"k;d

BUILDING SECTION

Hkou vuqHkkx

S.No.

Purpose/Enquiries

iz;kstu@ftKklk,a

Time Schedule fuLrkj.k le;&lhek

Officer Responsible mRrjnk;h vf/kdkjh

1-

To obtain information at the counter regarding plan approval formalities

ekufp= Lohd`r dh vkSipkfjdrkvksa dh dkm.Vj ij tkudkjh djuk

Immidiate

rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

2-

To obtain Providing prescribed forms at the counter for submission of plans

ekufp= tek djus gsrq fu/kkZfjr izi= dkm.Vj ij izkIr djuk

Immidiate rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

3-

To obtain information at tha counter regarding building permit fee and other related charges

ekufp= 'kqYd ,oa vU; ns; 'kqYdksa dh dkm.Vj ij tkudkjh djuk

Immidiate rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

4-

Submission of plans for plots upto 300 sq mt. of area

300 oxZ ehVj rd ds Hkw[k.M dk ekufp= tek djuk

Immidiate rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

5-

Approval of plan for unitary plots of more than 300sq.mt. of area

300 oxZ ehVj ls cM+s ,dy Hkw[k.M dh ekufp= Lohd`fr

30 days

30 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

6-

Approval of plan for group housing/commercial buildings

xzqi gkmflax@O;olkf;d Hkou ekufp= dh Lohd`fr

90 days

90 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

7-

To obtain information regarding sub-division/lay-out plan fee (including securing of NOC from concerned departments)

lc&fMohtu@ys&vkmV Iyku gsrq ns; 'kqYdksa dh tkudkjh lEcfU/kr foHkkxksa ls vukifRr izek.k&i= izkIr djuk Hkh lfEefyr gS

45 days

45 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

8-

Approval of sub-division/lay-out plan

lc&fMohtu@ys&vkmV Iyku dh Lohd`fr

45 days

45 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

9-

Approval of plan for purchaseable F.A.R.

Ø;&;ksX; ,Q-,-vkj- gsrq ekufp= Lohd`fr

30 days

30 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

10-

Approval of plan for compensatory F.A.R after policy descision

DEiulsVjh ,Q-,-vkj gsrq uhfrxr fu.kZ; ds mijkUr ekufp= Lohd`fr

30 days

30 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

11-

Plan renewal

ekufp= uohuhdj.k

15 days

15 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

12-

To obtain information at the counter regarding Compounding bye-laws

'keu mifof/k ds ckjs esa dkm.Vj ij tkudkjh

Immidiate rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

13-

Approval of compounding plan

dEikmf.Max ekufp= dh Lohd`fr

90 days

90 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

14-

Hearing of notices against unauthorised/illegal construction

vfrØe.k@voS/k fuekZ.k ds fo:) izkIr uksfVl dh lquokbZ

2 days

2 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

15-

Action against unauthorised/illegal construction

vfrØe.k@ voS/k fuekZ.k ds fo:) dk;Zokgh

7 days

7 fnu

Incharge, Enforcement

izHkkjh] buQkslZesUV

16-

To obtain copy of approved plan

Lohd`r ekufp= dh udy izkIr djuk

7 days

7 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

17-

To obtain Land-use information as per Master Plan

egk;kstuk ds vuqlkj Hkw&mi;ksx dh tkudkjh izkIr djuk

7 days

7 fnu

Incharge,

Planning Section

izHkkjh]Hkou vuqHkkx

18-

Disposal of application regarding change of Land-use

Hkw&iz;ksx ifjorZu izkFkZuk&i+= dk fuLrkj.k

90 days

90 fnu

Incharge Planning

izHkkjh]Hkou vuqHkkx

19-

To enquire about the date fixed for hearing of case from the Presiding Officer

okn ds lEcU/k esa lEcfU/kr ihBklhu vf/kdkjh ls frfFk dh tkudkjh djuk

Immidiate rRdky

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

20-

Issue of Completion Certificate

iw.kZrk izek.k&i= dk fuxZeu

30 days

30 fnu

Incharge,

Building Section

izHkkjh]Hkou vuqHkkx

 

3.Land Acquisition, Development works and

Maintenance of Services

Hkw&vtZu] fodkl dk;ksZ ,oa tu&lsokvksa ds vuqj{k.k fo"k;d

Engineering Section

vfHk;U=.k vuqHkkx

dz-la-

Purpose/Enquiries

iz;kstu@ftKklk,a

Time Schedule

fuLrkj.k

le;&lhek

Officer Responsible

mRrjnk;h vf/kdkjh

1-

To know the boundaries of land proposed for acquisition

vtZu gsrq izLrkfor Hkwfe dh lhekvksa dh fLFkfr Kkr djuk

5 days

5 fnu

Engineer Aquisition

vfHk;Urk vtZu

2-

Disposal of application regarding readjustment of land in the Authoritys scheme

izkf/kdj.k ;kstuk esa Hkwfe ds iquZlek;kstu ls lEcfU/kr izkFkZuk&i= dk fuLrkj.k

90 days

90 fnu

Incharge Planning

izHkkjh fu;kstu

3-

To secure approach to private land from Authoritys scheme

izkf/kdj.k ;kstuk ls futh Hkwfe dks ,izksPk izkIr djuk

90 days

90 fnu

Incharge Planning

izHkkjh fu;kstu

4-

Starting repair of drains, parks and roads etc. in the Authoritys colonies

izkf/kdj.k dh dkyksfu;ksa es ukyh] ikdZ o lM+d] vkfn dh ejEer izkjEHk djkuk

30 days

30 fnu

Incharge Engineer

izHkkjh vfHk;ark

5--

Repaire of street-light in the Authoritys colonies

izkf/kdj.k dh dkyksuh esa LVhV ykbZV dh ejEer djkuk

7 days

7 fnu

Incharge Engineer

izHkkjh vfHk;ark

6-

Restoration of water supply in the Authoritys colonies

izkf/kdj.k dh dkyksuh esa leqfpr tykiwfrZ ogky djuk

1 day

1 fnu

Incharge Engineer

izHkkjh vfHk;ark

7-

Completion of large development / construction (incomplete) works

cM+s fodkl ,oa fuekZ.k dk;ksZ v/kwjs dks iw.kZ djkuk

45 days

45 fnu

Incharge Engineer

izHkkjh vfHk;ark

8-

Completion of small development / construction (incomplete) works

NksVs fodkl ,oa fuekZ.k dk;ksZ v/kwjs dks iw.kZ djkuk

30 days

30 fnu

Incharge Engineer

izHkkjh vfHk;ark

9-

To obtain physical possession of plot

Hkw[k.M dk HkkSfrd dCtk izkIr djuk

7 days

7 fnu

Incharge Engineer

izHkkjh vfHk;ark

10-

To obtain physical possession of building

Hkou dk HkkSfrd dCtk izkIr djuk

15 days

15 fnu

Incharge Engineer

izHkkjh vfHk;ark

ARRANGEMENTS FOR REDRESSAL OF PUBLIC GRIEVANCES

yksd f'kdk;rksa ds lek/kku gsrq O;oLFkk

QUICK SERVICES THROUGH INDIPENDENT AGENCY

LorU= laLFkk ds ek/;e ls Rofjr lsok

 

  

 

 

5. RESPONSIBILITIES OF ALLOTTEE / APPLICANT

miHkksDrk dk nkf;Ro

    1. Do not purchase plots or buildings with disputed ownership title
    2. ,sls Hkw[k.M@Hkou dz; u djsa ftudk LokfeRo Li"V u gks]

    3. Plot or building should be purchase only in such scheme where lay-out plan has been sanctioned by the Competent Authority
    4. dsoy ,slh ;kstuk esa Hkw[k.M@Hkou dz; djsa ftldk ys&vkmV Iyku l{ke izkf/kdkjh

      }kjk Lohd`r gks]

    5. Do not purchase plot or building falling within undeveloped land or unauthorised colony
    6. vfodflr Hkwfe vFkok vuf/kd`r :i ls fufeZr dkyksuh esa Hkw[k.M@Hkou dk dz; u djsa]

    7. Do not purchase house or building whose construction is illegal.
    8. voS/k :i ls fufeZr Hkou dz; u djsa]

    9. Comply with formalities relating to plan approval and pay all prescribed fees/charges.
    10. ekufp= Lohd`fr lEcU/kh leLr vkSipkfjdrkvksa dk vuqikyu djsa rFkk ns; lHkh 'kqYdksa dk Hkqxrku djsaA

    11. Construct your house after approval of the building plan and in accordance with the approved plan.
    12. Hkou dk fuekZ.k ekufp= Lohd`fr ds mijkUr djsa vkSj fuekZ.k Lohd`r ekufp= ds vuqlkj gh djsa]

    13. Complete construction of the building within validity of the building permit.
    14. ekufp= Lohd`fr dh oS/krk vof/k ds vUnj gh fuekZ.k dk;Z iw.kZ djsa]

    15. Use your land or building as per land-use prescribed in the Master Plan.
    16. Hkwfe@Hkw[k.M dk mi;ksx egk;kstuk esa fu/kkZfjr mi;ksx ds vuqlkj gh djsa]

    17. Do not encroach upon road, drain, park, public land, etc.
    18. lkoZtfud Hkwfe] lM+d] ukyh] ikdZ] vkfn ij vfrdze.k u djsa]

    19. Do not choke/plug the drain abutting your plot or building by covering it with earth or any other material.
    20. vius Hkw[k.M@Hkou ds lkeus lM+d@QqVikFk ij feV~Vh Mkydj ukyh vo:) u djsa]

    21. Do not encroach upon others land or property.
    22. fdlh vU; dh Hkwfe ij voS/k :i ls dCtk u djsa]

    23. Do not carry out illegal construction on your land or plot.
    24. futh Hkwfe@Hkw[k.M ij voS/k fuekZ.k u djsa]

    25. Do not continue construction in case it is sealed.
    26. fuekZ.k dk;Z lhycUn gksus dh fLFkfr esa vkxs fuekZ.k u djsa

    27. Pay all installments by due date relating to plot or building allotted by Development Authority/ Housing And Development Board.
    28. fodkl izkf/kdj.k@vkokl ,oa fodkl ifj"kn }kjk vkoafVr Hkw[k.M@Hkou dh fdrksa dk Hkqxrku le;c) djsa]

    29. Pay all charges by due date related to maintenance of civic amenities.
    30. tu&lqfo/kkvksa gsrq ns; vuqj{k.k 'kqYdksa dk fu;fer ,oa le;c) Hkqxrku djsa]

    31. Extend full cooperation in the maintenance of civic amenities.
    32. tulqfo/kkvksa ds vuqj{k.k ,oa j[k&j[kko esa iw.kZ lg;ksx iznku djsa]

    33. Do not install motor pump on water supply main.
    34. ikuh dh lIykbZ ykbu ij lh/ks eksVj iEi u yxk,a]

    35. Do not purchase plot/building or get any other work done through the mediators/dalals.
    36. fcpkSfy;ksa@nykyksa ds ek/;e ls Hkw[k.M@Hkou dz; u djsa] u gh dksbZ dk;Z djok,a]

    37. Extend the full cooperation to the field staff of the Authority/ Housing Board in discharging their responsibilities.

izkf/kdj.k@ifj"kn ds QhYM LVkQ dks muds nkf;Ro fuoZgu esa iw.kZ lg;ksx iznku djsaA

IMMEDIATE ACTION ON COMPLAINTS REGISTERED BY THE APPLICANTS TO BE ENSURED ONLY IF NO DEFAULT OF RESPONSIBILIES FOUND ON THEIR PART.

miHkksDrkvksa }kjk ntZ djkbZ xbZ fkdk;rksa ij mlh nkk esa Rofjr dk;Zokgh lqfufpr dh tk,xh ;fn muds Lrj ij nkf;Roksa dk mYya?ku u ik;k tk,A

  1. 6. PROCEDURE FOR REGISTRATION OF COMPLAINTS

f'kdk;r ntZ djkus gsrq izfØz;k

Complaints can be of following types:-

f'kdk;rsa fuEu izd`fr dh gks ldrh gaS%&

IF THERE IS ANY COMPLAINT AGAINST DEVELOPMENT AUTHORITY / HOUSIN BOARD OR THEIR OFFICER / STAFF OR IN CASE OF NON-COMPLIANCE OF THEIR COMMITMENTS WITHIN PRECRIBE TIME SCHEDULE, THE COMPLAINANT MAY APPLY FOR REDRESSAL IN THE PRESCRIBED FORM GIVEN AT ANNEXURE-1 AND SUBMIT THE SAME AT THE COUNTER OF THE AUTHORITY/ HOUSINBOARD.

;fn fdlh miHkksDrk dks izkf/kdj.k@ifj"kn vFkok muds vf/kdkfj;ksa@deZpkfj;ksa ds fo:) vFkok fu/kkZfjr le;kof/k esa dk;Z fuLrkj.k u gksus dh n'kk esa dksbZ f'kdk;r gks] rks mlds lek/kku gsrq uhps fn;s x;s izi= dks Hkjdj izkf/kdj.k@ifj"kn ds f'kdk;r dkmUVj ij tek dj ldrs gSaA

FORM FOR REGISTRATION OF COMPLAINT

f'kdk;r ntZ djkus gsrq izi=

  1. Name of Complainant --------------------------------------------------------

f'kdk;rdrkZ dk uke --------------------------------------------------------

2. Address -------------------------------------------------------

irk --------------------------------------------------------

-------------------------------------------------------

3. Telephone No. --------------------------------------------------------

nwjHkk"k la[;k

4. Date of complaint -------------------------------------------------------

f'kdk;r dk fnukad --------------------------------------------------------

5. Subject of complaint --------------------------------------------------------

f'kdk;r dk fo"k; --------------------------------------------------------

  1. Dept./Section/Officer, ----------------------------------------------------------

against which the complaint is made ------------------------------------------------------

foHkkx@vuqHkkx@vf/kdkjh]

ftlds fo:) f'kdk;r dh x;h ------------------------------------------------------

7. Mode of complaint: mark Ö

f'kdk;r dk ek/;e% Ö dk fpUg yxk,a%

7.1 fyf[kr Written

7.2 O;fDrxr Personal

7.3 nwjHkk"k ij By telephone

7.4 QSDl }kjk By fax

7.5 bZ&esy By e-mail

8. First regestered complaint No. --------------------------------------

igyh ckj ntZ f'kdk;r dk uEcj

9. Progress of action taken --------------------------------------

dkjZokbZ dh izxfr %

Status of progress izxfr dh fLFkfr

Name of Officer and designation to whom complaint submitted

vf/kdkjh dk uke ,oa inuke ftls f'kdk;r izLrqr dh xbZ

Date of complaint f'kdk;r dh frfFk

1-

   

2-

   

3-