CITIZEN CHARTER

ukxfjd vf/kdkj Ik=

• Unbaised, quick and cordial service] with full integrity and honesty,
• lR; fu"Bk ,oa bZekunkjh ds lkFk fu"i{k Rofjr ,oa lkStU;iw.kZ lsok]
• High quality of construction and development works at appropriate cost,
• mfpr ewY; ij mPp dksfV dk fodkl ,oa fuekZ.k dk;Z]
• Punctuality and transparency in all transactions,
• lHkh ysu&nsu esa ikjnf’kZrk ,oa le;c)rk]
• Time-bound delivery of all services and redressal of complaints,
• lHkh lsokvksa@f’kdk;rh&i=ksa dk le;c) lek/kku]
• To make available at reception counter, all information regarding time-bound disposal of various on-going programmes,
• fofHkUu lapkfyr dk;ksZ ds le;c) fuLrkj.k ds lEcU/k esa lwpuk lkexzh Lokxr d{k esa miyC/k djkuk]

• Organise regular public camps for quick disposal of pending matters
• yfEcr ekeyksa ds Rofjr fu"iknu gsrq fu;fer :i ls yksd f’kfoj vk;ksftr djukA

1. Plot/house/property Allotment

1- Hkw[k.M@Hkou vkoaVu fo"k;d

2. Building Plan Approval

• 2- Ekkufp= Lohd`fr fo"k;d

3-Land Acquisition, Development Works

And Maintenance of Public Services

3-Hkw&vtZu] fodkl dk;ksZa ,oa tu&lsokvksa ds vuqj{k.k fo"k;d

4 -Redressal of Public Greivances

4- yksd f’kdk;rksa ds lek/kku gsrq O;oLFkk

5- Obligations of Consumers

5- miHkksDrk ds nkf;Ro

6- Procedure for registration of Complaints

6- f’kdk;r ntZ djkus gsrq izfdz;k

Sl.No. Ø- la-	Purpose/Enquiries iz;kstu@ftKklk,a	Time Schedule fuLrkj.k le;&lhek	Officer Responsible mRrjnk;h vf/kdkjh
1-	To obtain information regarding avalibility of plots / houses in various schemes fofHkUu ;kstukvksa esa Hkw[k.Mksa@Hkouksa dh miyC/krk Kkr djuk	24 hrs. 1 fnu	Property Officer LkEifRr vf/kdkjh
2-	To obtain information regarding new schemes of Development Authority/ Housing and Development Board izkf/kdj.k@ifj"kn }kjk lapkfyr u;h ;kstukvksa dh tkudkjh djuk	24 hrs. 1 fnu	Property Officer LkEifRr vf/kdkjh
3-	To submit application for registsation of plot/house allotment Hkw[k.M@Hkou ds iathdj.k gsrq vkosnu&i= tek djuk	2 days 2 fnu	Property Officer LkEifRr vf/kdkjh
4-	To obtain information regarding progress of plot/house allotment Hkw[k.M@Hkou ds vkoaVu dh izxfr Kkr djuk	3 days 3 fnu	Property Officer LkEifRr vf/kdkjh
5-	To obtain costing of plot/house Hkw[k.M@Hkou dh dkfLVax djkuk	5 days 5 fnu	Accounts officer ys[kkf/kdkjh
6-	To obtain allotment letter vkoaVu Ik= izkIr djuk	2 days 2 fnu	Property Officer LkEifRr vf/kdkjh
7-	To obtain calculation memo regarding instalments of plot / house vkoafVr Hkw[k.M@Hkou dh fd'rksa dh x.kuk ls lEcfU/kr fooj.k izkIr djuk	7 days 7 fnu	Property Officer LkEifRr vf/kdkjh
8-	To obtain details of interest/penal interest calculation C;kt ,oa n.M C;kt vkx.ku ds lEcU/k esa fooj.k izkIr djuk	10 days 10 fnu	Property Officer LkEifRr vf/kdkjh
9-	To obtain Reschedule of installments fd'rksa dk iquZfu/kkZj.k djkuk	15 days 15 fnu	Chief Accounts Offic eq[; ys[kkf/kdkjh
10	To obtain Settlement of anamalies in the deposited amount tek /kujkf’k dh folaxfr dk lek/kku djkuk	10 days 10 fnu	Property Officer LkEifRr vf/kdkjh
11-	To obtain Verfication of file documentation i=koyh ds MkD;wesUVs'ku dh iqf"V djkuk	10 days 10 fnu	Property Officer LkEifRr vf/kdkjh
12-	To obtain Reinstatement of plot/house allotment on request made within 30 days of cancellation fujLrhdj.k ds 30 fnu ds vUnj vkosnu djus ij Hkw[k.M@Hkou vkoaVu dks iquoZgky djkuk	3 days 3 fnu	Property Officer LkEifRr vf/kdkjh
13-	To obtain Costing for complete payment iw.kZ Hkqxrku ds fy, x.kuk djkuk	10 days 10 fnu	Property Officer LkEifRr vf/kdkjh
14-	Transfer or renaming of plot/building Hkw[k.M@Hkou dk ukekUrj.k ;k izR;korZu	45 days 45 fnu	Property Officer LkEifRr vf/kdkjh
15-	Mutation of plot/house Hkw[k.M@Hkou dk E;wVs’ku djkuk	60 days 60 fnu	Property Officer LkEifRr vf/kdkjh
16-	To obtain copy/inspection of file Ik=koyh dk fujh{k.k@udy izkIr djuk	5 days 5 fnu	Secratary lfpo
17-	Execution of agreement/sale deed vuqcU/k@fodz; foys[k dk fu"iknu	15 days 15 fnu	Property Officer LkEifRr vf/kdkjh
18-	Conversion of Lease hold land to free-hold iV~Vs dh Hkwfe dk Ýh&gksYM djkuk	15 days 15 fnu	Property Officer LkEifRr vf/kdkjh
19-	To obtain posession letter after registration of sale deed fodz;&foys[k fucU/ku ds mijkUr Hkw[k.M@ Hkou dk dCtk i= izkIr djuk	5 days 5 fnu	Property Officer LkEifRr vf/kdkjh
20-	To obtain refund of registration/any other due amount to unsecsessful applicants after the lottery ykVjh ds mijkar vlQy vkosndksa dks iathdj.k@vU; ns; /kujkf’k dh okilh	10 days 10 fnu	Property Officer LkEifRr vf/kdkjh
21-	To know the status of progress regarding submitted application iwoZ esa tek izkFkZuk&Ik= dh izxfr Kkr djuk	5 days 5 fnu	Property Officer LkEifRr vf/kdkjh
22-	To obtain miscellaneouse information regarding properties lEifRr;ksa ds lEcU/k esa fofo/k tkudkjh izkIr djuk	15 days 15 fnu	Property Officer LkEifRr vf/kdkjh

S.No.	Purpose/Enquiries iz;kstu@ftKklk,a	Time Schedule fuLrkj.k le;&lhek	Officer Responsible mRrjnk;h vf/kdkjh
1-	To obtain information at the counter regarding plan approval formalities ekufp= Lohd`r dh vkSipkfjdrkvksa dh dkm.Vj ij tkudkjh djuk	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
2-	To obtain Providing prescribed forms at the counter for submission of plans ekufp= tek djus gsrq fu/kkZfjr izi= dkm.Vj ij izkIr djuk	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
3-	To obtain information at tha counter regarding building permit fee and other related charges ekufp= 'kqYd ,oa vU; ns; 'kqYdksa dh dkm.Vj ij tkudkjh djuk	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
4-	Submission of plans for plots upto 300 sq mt. of area 300 oxZ ehVj rd ds Hkw[k.M dk ekufp= tek djuk	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
5-	Approval of plan for unitary plots of more than 300sq.mt. of area 300 oxZ ehVj ls cM+s ,dy Hkw[k.M dh ekufp= Lohd`fr	30 days 30 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
6-	Approval of plan for group housing/commercial buildings xzqi gkmflax@O;olkf;d Hkou ekufp= dh Lohd`fr	90 days 90 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
7-	To obtain information regarding sub-division/lay-out plan fee (including securing of NOC from concerned departments) lc&fMohtu@ys&vkmV Iyku gsrq ns; 'kqYdksa dh tkudkjh ¼lEcfU/kr foHkkxksa ls vukifRr izek.k&i= izkIr djuk Hkh lfEefyr gS½	45 days 45 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
8-	Approval of sub-division/lay-out plan lc&fMohtu@ys&vkmV Iyku dh Lohd`fr	45 days 45 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
9-	Approval of plan for purchaseable F.A.R. Ø;&;ksX; ,Q-,-vkj- gsrq ekufp= Lohd`fr	30 days 30 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
10-	Approval of plan for compensatory F.A.R after policy descision DEiulsVjh ,Q-,-vkj gsrq uhfrxr fu.kZ; ds mijkUr ekufp= Lohd`fr	30 days 30 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
11-	Plan renewal ekufp= uohuhdj.k	15 days 15 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
12-	To obtain information at the counter regarding Compounding bye-laws 'keu mifof/k ds ckjs esa dkm.Vj ij tkudkjh	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
13-	Approval of compounding plan dEikmf.Max ekufp= dh Lohd`fr	90 days 90 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
14-	Hearing of notices against unauthorised/illegal construction vfrØe.k@voS/k fuekZ.k ds fo:) izkIr uksfVl dh lquokbZ	2 days 2 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
15-	Action against unauthorised/illegal construction vfrØe.k@ voS/k fuekZ.k ds fo:) dk;Zokgh	7 days 7 fnu	Incharge, Enforcement izHkkjh] buQkslZesUV
16-	To obtain copy of approved plan Lohd`r ekufp= dh udy izkIr djuk	7 days 7 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx
17-	To obtain Land-use information as per Master Plan egk;kstuk ds vuqlkj Hkw&mi;ksx dh tkudkjh izkIr djuk	7 days 7 fnu	Incharge, Planning Section izHkkjh]Hkou vuqHkkx
18-	Disposal of application regarding change of Land-use Hkw&iz;ksx ifjorZu izkFkZuk&i+= dk fuLrkj.k	90 days 90 fnu	Incharge Planning izHkkjh]Hkou vuqHkkx
19-	To enquire about the date fixed for hearing of case from the Presiding Officer okn ds lEcU/k esa lEcfU/kr ihBklhu vf/kdkjh ls frfFk dh tkudkjh djuk	Immidiate rRdky	Incharge, Building Section izHkkjh]Hkou vuqHkkx
20-	Issue of Completion Certificate iw.kZrk izek.k&i= dk fuxZeu	30 days 30 fnu	Incharge, Building Section izHkkjh]Hkou vuqHkkx

dz-la-	Purpose/Enquiries iz;kstu@ftKklk,a	Time Schedule fuLrkj.k le;&lhek	Officer Responsible mRrjnk;h vf/kdkjh
1-	To know the boundaries of land proposed for acquisition vtZu gsrq izLrkfor Hkwfe dh lhekvksa dh fLFkfr Kkr djuk	5 days 5 fnu	Engineer Aquisition vfHk;Urk vtZu
2-	Disposal of application regarding readjustment of land in the Authority’s scheme izkf/kdj.k ;kstuk esa Hkwfe ds iquZlek;kstu ls lEcfU/kr izkFkZuk&i= dk fuLrkj.k	90 days 90 fnu	Incharge Planning izHkkjh fu;kstu
3-	To secure approach to private land from Authority’s scheme izkf/kdj.k ;kstuk ls futh Hkwfe dks ,izksPk izkIr djuk	90 days 90 fnu	Incharge Planning izHkkjh fu;kstu
4-	Starting repair of drains, parks and roads etc. in the Authority’s colonies izkf/kdj.k dh dkyksfu;ksa es ukyh] ikdZ o lM+d] vkfn dh ejEer izkjEHk djkuk	30 days 30 fnu	Incharge Engineer izHkkjh vfHk;ark
5--	Repaire of street-light in the Authority’s colonies izkf/kdj.k dh dkyksuh esa LVªhV ykbZV dh ejEer djkuk	7 days 7 fnu	Incharge Engineer izHkkjh vfHk;ark
6-	Restoration of water supply in the Authority’s colonies izkf/kdj.k dh dkyksuh esa leqfpr tykiwfrZ ogky djuk	1 day 1 fnu	Incharge Engineer izHkkjh vfHk;ark
7-	Completion of large development / construction (incomplete) works cM+s fodkl ,oa fuekZ.k dk;ksZ ¼v/kwjs½ dks iw.kZ djkuk	45 days 45 fnu	Incharge Engineer izHkkjh vfHk;ark
8-	Completion of small development / construction (incomplete) works NksVs fodkl ,oa fuekZ.k dk;ksZ ¼v/kwjs½ dks iw.kZ djkuk	30 days 30 fnu	Incharge Engineer izHkkjh vfHk;ark
9-	To obtain physical possession of plot Hkw[k.M dk HkkSfrd dCtk izkIr djuk	7 days 7 fnu	Incharge Engineer izHkkjh vfHk;ark
10-	To obtain physical possession of building Hkou dk HkkSfrd dCtk izkIr djuk	15 days 15 fnu	Incharge Engineer izHkkjh vfHk;ark

• Independent agency to be deployed for registration of complaints
• f'kdk;rksa ds iathdj.k gsrq LorU= laLFkk yxkbZ tk,xhA
• All complaints will be registered through above mentioned agency
• leLr f'kdk;rsa mijksDr laLFkk ds ek/;e ls ntZ djkbZ tk,axhA
• Complainant will submit complaint in the prescribed form at the Authority`s Counter
• f'kdk;rdrkZ fu/kkZfjr izi= ij izkf/kdj.k ds dkmUVj ij f'kdk;r izLrqr djsxkA
• Complainant will have to deposit prescribed fee alongwith application form to register the complaint
• dkmUVj ij f'kdk;r ntZ djkus gsrq vkosnu&i= ds lkFk fu/kkZfjr 'kqYd tek djuk gksxkA
• Agency will issue a complaint number and date for communicating Action Taken Report
• laLFkk }kjk f'kdk;rdrkZ dks dEiysaV uEcj fn;k tk,xk vkSj iqu% lEidZ djus gsrq frfFk nh tk,xhA
• Agency will forward all complaints to the Secretary, Development Authority on day to day basis
• izfrfnu tks Hkh f'kdk;rsa izkIr gksaxh] laLFkk }kjk izkf/kdj.k ds lfpo dks mlh fnu izLrqr dh tk,axhA

• The Agency will provide the ATR to the complainant on due date. The Government shall Monitor the System By Exception and penal action would be taken against the Officer responsible for negligence.
• laLFkk }kjk ATR dh lwpuk f'kdk;rdrkZ dks nh x;h frfFk ij miyC/k djkbZ tk,xhA ftu f'kdk;rksa dk fu/kkZfjr le; lhek ds vUnj lek/kku lqfuf'pr ugha gksxk] dh Monitoring by exception 'kklu }kjk dh tk,xh] vkSsj mRrjnk;h vf/kdkjh ds fo:) fu;ekuqlkj n.MkRed dk;Zokgh dh tk,xhA

1. Do not purchase plots or buildings with disputed ownership title

,sls Hkw[k.M@Hkou dz; u djsa ftudk LokfeRo Li"V u gks]

2. Plot or building should be purchase only in such scheme where lay-out plan has been sanctioned by the Competent Authority

dsoy ,slh ;kstuk esa Hkw[k.M@Hkou dz; djsa ftldk ys&vkmV Iyku l{ke izkf/kdkjh

}kjk Lohd`r gks]

3. Do not purchase plot or building falling within undeveloped land or unauthorised colony

vfodflr Hkwfe vFkok vuf/kd`r :i ls fufeZr dkyksuh esa Hkw[k.M@Hkou dk dz; u djsa]

4. Do not purchase house or building whose construction is illegal.

voS/k :i ls fufeZr Hkou dz; u djsa]

5. Comply with formalities relating to plan approval and pay all prescribed fees/charges.

ekufp= Lohd`fr lEcU/kh leLr vkSipkfjdrkvksa dk vuqikyu djsa rFkk ns; lHkh 'kqYdksa dk Hkqxrku djsaA

6. Construct your house after approval of the building plan and in accordance with the approved plan.

Hkou dk fuekZ.k ekufp= Lohd`fr ds mijkUr djsa vkSj fuekZ.k Lohd`r ekufp= ds vuqlkj gh djsa]

7. Complete construction of the building within validity of the building permit.

ekufp= Lohd`fr dh oS/krk vof/k ds vUnj gh fuekZ.k dk;Z iw.kZ djsa]

8. Use your land or building as per land-use prescribed in the Master Plan.

Hkwfe@Hkw[k.M dk mi;ksx egk;kstuk esa fu/kkZfjr mi;ksx ds vuqlkj gh djsa]

9. Do not encroach upon road, drain, park, public land, etc.

lkoZtfud Hkwfe] lM+d] ukyh] ikdZ] vkfn ij vfrdze.k u djsa]

10. Do not choke/plug the drain abutting your plot or building by covering it with earth or any other material.

vius Hkw[k.M@Hkou ds lkeus lM+d@QqVikFk ij feV~Vh Mkydj ukyh vo:) u djsa]

11. Do not encroach upon others land or property.

fdlh vU; dh Hkwfe ij voS/k :i ls dCtk u djsa]

12. Do not carry out illegal construction on your land or plot.

futh Hkwfe@Hkw[k.M ij voS/k fuekZ.k u djsa]

13. Do not continue construction in case it is sealed.

fuekZ.k dk;Z lhycUn gksus dh fLFkfr esa vkxs fuekZ.k u djsa

14. Pay all installments by due date relating to plot or building allotted by Development Authority/ Housing And Development Board.

fodkl izkf/kdj.k@vkokl ,oa fodkl ifj"kn }kjk vkoafVr Hkw[k.M@Hkou dh fd’rksa dk Hkqxrku le;c) djsa]

15. Pay all charges by due date related to maintenance of civic amenities.

tu&lqfo/kkvksa gsrq ns; vuqj{k.k 'kqYdksa dk fu;fer ,oa le;c) Hkqxrku djsa]

16. Extend full cooperation in the maintenance of civic amenities.

tulqfo/kkvksa ds vuqj{k.k ,oa j[k&j[kko esa iw.kZ lg;ksx iznku djsa]

17. Do not install motor pump on water supply main.

ikuh dh lIykbZ ykbu ij lh/ks eksVj iEi u yxk,a]

18. Do not purchase plot/building or get any other work done through the mediators/dalals.

fcpkSfy;ksa@nykyksa ds ek/;e ls Hkw[k.M@Hkou dz; u djsa] u gh dksbZ dk;Z djok,a]

19. Extend the full cooperation to the field staff of the Authority/ Housing Board in discharging their responsibilities.

4. 6. PROCEDURE FOR REGISTRATION OF COMPLAINTS

• Complaint against encroachment or unauthorised construction.
• vfrØze.k@voS/k fuekZ.k ds fo:) f'kdk;r
• Complaint against unauthorised use of land or building.
• Hkwfe@Hkou ds voS/k mi;ksx ds fo:) f'kdk;r
• Complaint against unauthorised possession of land or building
• Hkwfe@Hkou ds vuf/kd`r dCts ds fo:) f'kdk;r
• Complaint against non-compliance of various responsibilities within the prescribed time-frame.
• fofHkUu dk;ksaZ gsrq fu/kkZfjr le; lhek ds vUnj fuLrkj.k u gksus ds fo:) f'kdk;r
• Complaint regarding repair / maintenance of civic amanities viz., water supply, sewerage, drainage, electricity, etc.
• tu&lqfo/kkvksa ;Fkk tykiwfrZ] lhojst] Msªust] fo|qr& vkiwfrZ] vkfn ds vuqj{k.k@ejEer ds lEcU/k esa f'kdk;r
• Complaint against payment of land acquisition compensation.
• Hkwfe vtZu ds izfrdj Hkqxrku ds lEcU/k esa f'kdk;r
• Other Complaints
• vU; f'kdk;r

f'kdk;rdrkZ dk uke --------------------------------------------------------

nwjHkk"k la[;k

f'kdk;r dk ek/;e% Ö dk fpUg yxk,a%

7.1 fyf[kr Written

7.2 O;fDrxr Personal

7.3 nwjHkk"k ij By telephone

7.4 QSDl }kjk By fax

7.5 bZ&esy By e-mail

igyh ckj ntZ f'kdk;r dk uEcj

dkjZokbZ dh izxfr %